Managing Successful Customs Broker Relationships: What Brokers Really Need From Importers

December 2, 2014 3:45pm

Jill Kiley
Director International Trade Compliance

Mark Shacklette
Director, Customs Brokerage Compliance
UPS Supply Chain Solutions (Louisville, KY)

Amy Magnus
Director Customs Affairs and Compliance
A.N. Deringer, Inc. (Champlain, NY)

Have you ever wondered what brokers think about where their clients go wrong on compliance, their interaction with customs authorities, and how they feel the overall relationship can be improved? This one-of-a-kind session give you the opportunity to hear directly from the brokers on these and other important topics.

  • Communication – Knowing how importers can communicate compliance expectations and requirements to brokers
  • Site Visits – Helping the broker to understand better the importer’s company, operations, and products
  • Guidelines/ SOPs – Developing guidelines and Standard Operating Procedures together
  • Useful Tools – Using even basic tools to improve the broker – importer relationship
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  • Boundaries – Understanding where the importer and broker responsibilities begin and end
  • Understanding – Valuing your broker as a key resource
  • Collaboration – Working together to implement global and local policies and procedures