Ensuring Compliance with Servicing Requirements, Standards & Protections Under SCRA (Servicemembers’ Civil Rights Act) and Avoiding SCRA Regulatory Enforcement Actions

November 21, 2014 12:15pm

Michelle Garcia Gilbert
Partner
Gilbert Garcia Group, P.A.

Roland P. Reynolds
Partner
Palmer, Lombardi & Donohue LLP

Rose Marie Brook

Fabrizio & Brook, P.C.

• Understanding the specific protections afforded to servicemembers and their families to protect them from eviction from housing while on active duty – what specific SCRA protections/requirements must mortgage servicers be aware of when servicing loans held by former, current and/or future military service member’s?
• How to best ensure compliance with all specific requirements under the SCRA
• SCRA regulatory enforcement actions and common complaints
• Avoiding simple mistakes and common pitfalls made by servicers of military servicemember loans which could potentially result in extremely costly litigation/settlement
• How to utilize the Department of Defense website/ database to most efficiently search the status of military servicemember mortgage loans so as to best avoid violations and potentially huge lawsuits
• What other compliance tools may be used to efficiently avoid SCRA violations by mortgage servicers?
• What sorts of functions and/or internal protections will government agencies be looking for when examining internal servicer compliance programs and their likelihood of catching/avoiding/correcting such SCRA violations